The CoE Framework A center of excellence is a shared team of highly-skilled knowledge champions who provide best […]
This is a case study that was done in 2011 in Dubai, UAE. Problem Customers don’t have an […]
“In preparing for battle I have always found that plans are useless, but planning is indispensable.” ― Dwight […]
Consumer Journey 89% of the organizations expect to compete primarily on customer experience by 2016 Gartner Research, 2015 […]
Design Experiences 