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Envisioning UX through Design
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Service Design

Designing Decisions: Process – Part 2

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In my previous post, I tried to define Decision Intelligence and the role of AI. In this post, […]

August 31, 2022 Artificial Intelligence, Digital Tranformation, Service Design, User Research, UX Processes

Service Design: Creating a Customer Journey Map

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Consumer Journey 89% of the organizations expect to compete primarily on customer experience by 2016 Gartner Research, 2015 […]

March 14, 2018 Service Design
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